Warranty Policy

Limited Warranty

Klaudio warrants each new Klaudio product against defects in materials or workmanship for a period of one or two years (specified on the individual product page) from the date of purchase, and agrees to repair or replace any defective Klaudio product without charge. Shipping costs are non-refundable.

All warranty claims must be accompanied by the original proof of purchase. Products shipped from companies or individuals not listed on Klaudio's website as an official reseller are not covered by Klaudio's product warranty (for example: Ebay). This warranty is non-transferable.

THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, PHYSICAL DAMAGE, CORROSION, SHIPPING DAMAGE, MODIFICATIONS, OR THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT.

Use of 3rd-party replacement parts, detergents, liquids, or liquid additives will void this warranty. Klaudio Incorporated will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective Klaudio product. No other warranty, written or oral, is authorized by Klaudio.

Return shipments without a valid RMA number will be refused. The product must be shipped postage prepaid to an authorized Klaudio service location. It is suggested that, for your protection, you return shipments of product by insured mail, insurance prepaid. Damage occurring during shipment is not covered by this warranty. Shipping costs are non-refundable.

Disclaimer

IN NO EVENT SHALL KLAUDIO, PARENT COMPANY KOOLANCE, ITS EMPLOYEES, AGENTS, SUPPLIERS, MANUFACTURERS, OR CONTRACTORS BE LIABLE FOR ANY DAMAGES OF ANY KIND OR CHARACTER, INCLUDING WITHOUT LIMITATION ANY COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OR PERSONS, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, AND WHETHER OR NOT THE POSSIBILITY OF SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO KLAUDIO OR PARENT COMPANY KOOLANCE.